Getting Started
      Back to home
      1. Synco Help Center
      2. Getting Started

      Text Enablement

      Message anyone instantly once they're set up, even if they haven't downloaded the app

      Overview

      Synco’s new Text Enablement feature ensures that your entire property management team can stay connected, even if some members haven’t fully adopted the Synco app yet. With Text Enablement, team members can receive and respond to Synco conversations via SMS, allowing for seamless communication while ensuring all messages remain organized within the Synco platform.

       

      Key Benefits

      • Immediate Inclusion – New hires and team members can participate in Synco conversations instantly, even before setting up their Synco account.

      • Improved Tech Adoption – Encourages users to transition into the Synco app while maintaining communication via text in the meantime.

      • Organized Conversations – Messages sent via SMS are captured within Synco, ensuring that no critical information is lost.

      • Flexible Rollout – Enables department-by-department onboarding without disrupting workflows.

       

      Use Cases

      • Adding a New Hire: Quickly loop in new employees with just their phone number.

      • Departmental Rollouts: Allow gradual adoption while maintaining centralized communication.

      • Tech-Resistant Team Members: Keep all conversations within Synco, even for those hesitant to adopt new software.

       

      How It Works

      1. Enable SMS/Text Messaging: Admins can activate Text Enablement for team members within the Admin Portal by clicking into any User and switching "Text Delivery" on ✅. If a user isn't active in the Synco app yet, they will automatically have "Text Delivery" turned on. Each user can turn on "Text Delivery" for themselves in My Profile under Settings. This feature can be toggled on/off at anytime by the User or Admin.
      2. Receive Synco Messages via SMS: Users with Text Enablement turned on will receive any new Synco Thread or Chat message as a Text/SMS on their mobile phone. 
      3. Reply via SMS: Users can respond to messages directly via Text/SMS, and their responses will appear instantaneously in the Synco conversation. 
      4. Transition to the app: Once ready, users can log into the Synco app for a richer messaging experience. The user will have direct links to the Synco app within each thread or chat they receive via Text/SMS, encouraging them to download and utilize the mobile app. 

       

      By leveraging Text Enablement, your team can overcome adoption challenges and experience the full benefits of centralized communication from day one.

       

      Need help? Contact our support team for assistance!