Synco now gives users control of Thread conversations by allowing the removal of individuals, groups, and tags that are no longer relevant.
Remove Users From Threads
1. Conversation Profile: When in the selected Thread, navigate to the Conversation Profile icon (i) above the conversation and click on it.
2. Choose User to Remove: A popup window will appear with the Thread details. On the right hand side, you can remove yourself or other participants via the person icon.
3. Confirm Removal of User: A pop up window will appear to confirm the removal. Click Remove.
NOTE: You can also remove yourself from the Thread conversation via the settings menu (3 dots) in the top right. Click on the menu and select Leave.
Remove Groups From Threads
1. Remove Group: Within your Thread, navigate to the list of Groups above the conversation and click on the "X" within the Group bubble.
2. Confirm Group Removal: A popup window will appear. Click Remove.
Remove Tags From Threads
1. Conversation Profile: When in the selected Thread, navigate to the Conversation Profile icon above the conversation and click on it.
2. Choose Tag to Remove: In the popup window remove the Tag by clicking on the "X" within the Tag bubble. The Tag will automatically be removed from the Thread.
FAQs
Q: Who can remove users, groups and tags from Threads?
A: Anyone can remove them from a conversation.
Q: When I search a Tag, will it retrieve conversations where it has been removed?
A: No. Searching tags will only retrieve Threads that currently include the tag. Tags can always be reintroduced when needed.
Q: Can I remove multiple tags, groups, and users at once?
A: Yes. The fastest way to do this would be through the Conversation Details. You can make multiple removals at once.
Q: When I remove a Group, will it remove active participants in the Thread?
A: No. Active participants will still be on the conversation's distribution.
Q: How will the team know if I have removed a Tag, Group, or User?
A: The Thread participants will receive a system notification in the conversation that details the removal action.