Deactivate A User

Synco admins can deactivate users from their accounts. These users can be deactivated individually or in bulk.

👤 Deactivate A User:

1. Navigate to your User list: In your admin portal, click on the Users tab on the left-hand side. 

 

2. Select the Individual User: Within your user list, admins can select the person that your team would like to remove from your Synco account.  Once on the Users page, click the Deactivate button to the rightmost column of the user data.

 

3. Deactivate User: A pop-up window will appear and prompt you to confirm the removal of your former team member.  Click Yes to deactivate the user.

 

 

❌ Bulk Deactivation 

1. Navigate to your Users tab: In your Synco admin, click on the Users tab on the left-hand side to begin archiving multiple selections.

 

2. Select Users: On the left-hand side, check the boxes to select the multiple Users that you want to remove from your account.

 

3. Select Action To Deactivate: After checking the boxes of those you want to remove, navigate to the Select Action button above the user list and then click on Deactivate.

 

4. Deactivate the Users: A pop-up window will appear asking you to confirm whether you want to deactivate the Users selected or retain them in your active list.  Click Yes.

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FAQ:

Q: Can any team member deactivate a user from our account?
A: No. These deactivation capabilities are specific to your company's admins.


Q: If I delete a User, can I still access their messages?
A: Yes, their messages will still be available within the conversations.