Synco admins can archive any distribution Group that is no longer needed. These Groups can be archived individually or in bulk.
Archive A Group
1. Synco Admin: If you are a team admin, click on Admin towards the bottom of your left hand navigation.
2. Navigate to your Groups tab: In your Synco admin, click on Groups on the left hand side.
3. Select Group to Archive: Once you have identified the group you would like to archive, click on the Archive button on the far right column of the Group.
4. Archive Group: A pop-up window will appear asking you to confirm whether you want to archive the group or retain it in your active list. Click Archive.
Bulk Group Deactivation
1. Navigate to your Groups: In your Synco admin, click on the Groups tab on the left-hand side to begin archiving multiple selections.
2. Select Groups: On the left-hand side, check the boxes to select the Groups that you want to remove from your account.
3. Select Action to Archive: After checking the boxes of the Groups you want to remove, navigate to the Select Action button above the Groups list and then click on Archive.
5. Archive the Groups: A pop-up window will appear asking you to confirm whether you want to archive the Groups selected or retain them in your active list. Click Archive.
FAQ:
Q: Can any team member archive a Group?
A: No. These archive capabilities are specific to your company's admins.
Q: Can I retrieve an archived Group?
A: Yes you can! Your Groups will still be available for all users under Archived Groups. And you can still use the search bar to find archived messages and their content.
Q: Can I use a Group once it's archived?
A: No, users won't be able to use archived Groups in conversations, and those Groups will be removed from any user's starred contacts.
Q: Do archived Groups disappear from my left-hand navigation?
A: There will be a new section called Archived Groups which can be found under My Groups.