Threads are topic-based conversations that use distribution groups and tags, such as a property group (@301ocean), a project, or a department (#leasing).
Threads are great for team collaboration around an issue or specific topic. Here, you can have a discussion with any Synco Groups that can be filed away via Tags and include Third Parties, when needed. You can access Threads Inbox anytime from the left hand navigation on your Synco Home.
1. Start New Thread: From Home, click on on the orange New Thread button in your left hand navigation.
2. Use a group or individual callout: In the text box, begin to type your message or callout a team and/or individual by typing the @ symbol followed by the name. As you type, the dropdown will present Groups and users that match your criteria. Select the people you want to send a message to. You can include multiple Groups in order to reach a wider audience for your Thread conversation. NOTE: For private discussions, you can make a Thread Private. This is a great feature for any sensitive discussions that need to stay between a few individuals.
3. Send message: Once you have written your message and selected the distribution Group(s), click on the Send icon in the bottom right. Sending this message will create a new Thread that will remain in your Home and Threads inbox. NOTE: SyncoAI will suggest a subject for you based on the content of your message, however you can send your message without a subject and let AI update it based on your initial message.
Threads can be found on Home and Threads Inbox (via the left hand navigation). To easily access important threads, use the pinning feature to keep the conversation at the top of your app.